Service Request

The Mills Maintenance Request system is designed to give residents a direct line of communication with our staff.

Submitting a service request online is the best way to let our staff know that there is a problem that needs to be addressed in your room, apartment/suite, or building. Work requests go directly to our maintenance and custodial supervisors desks, where they are collected throughout the day.

You do not have to be home to have work done in your area. When you submit a work request, you authorize Facilities staff to enter your room or suite/apartment to do work. Due to our workload, we are not able to schedule appointments.

Our staff will leave a door hanger alerting you of our entry to perform the work you requested. Our staff will keep you updated with the completion of your request!

Work Order Priorities

Our Facilities staff strives to complete work requests in a timely manner. However, we do prioritize work requests when necessary. For example, malfunctioning heat or air conditioning will take priority over smaller items, such as a broken dresser drawer.


If you witness a fire, a threat to yourself, someone else, or another extreme event, please call 9-1-1.

If there is an urgent maintenance request, please call 309-517-6368 option 3 and leave a message with your name, number, and issue so the on-call staff member can contact you!