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Maintenance Request

Service Request

The Mills Maintenance Request system is designed to give residents a direct line of communication with our staff.

Submitting a service request online is the best way to let our staff know that there is a problem that needs to be addressed in your room, apartment/suite, or building. Work requests go directly to our maintenance and custodial supervisors desks, where they are collected throughout the day.

You do not have to be home to have work done in your area. When you submit a work request, you authorize Facilities staff to enter your room or suite/apartment to do work. Due to our workload, we are not able to schedule appointments.

Our staff will leave a door hanger alerting you of our entry to perform the work you requested. Our staff will keep you updated with the completion of your request!

Work Order Priorities

Our Facilities staff strives to complete work requests in a timely manner. However, we do prioritize work requests when necessary. For example, malfunctioning heat or air conditioning will take priority over smaller items, such as a broken dresser drawer.

Emergencies

If you witness a fire, a threat to yourself, someone else, or another extreme event, please call 9-1-1.

If there is an urgent maintenance request, please call 309-517-6368 option 3 and leave a message with your name, number, and issue so the on-call staff member can contact you!

WHAT RESIDENTS ARE SAYING

Great people...great place for extended stay

David

5.0
2016-05-03T18:05:39+00:00

David

Great people...great place for extended stay

I can't get over how great this apartment is...I looked around at 6 other properties and nothing compared to this...

Apartments.com Review

5.0
2016-05-03T18:07:52+00:00

Apartments.com Review

I can't get over how great this apartment is...I looked around at 6 other properties and nothing compared to this place, it offers so much at a awesome price. The staff was friendly and helpful with my move to the Davenport area which made the move pretty smooth. The apartment is furnished and cable and Internet are included the room was clean and the building is well kept. The commute to work is a breeze, the i74 bridge is just a couple of blocks away. I'd recommend living here to anyone.

I love the staff! They are seriously awesome and always willing to help with anything I need! If your looking...

Kylee

2019-09-23T18:43:44+00:00

Kylee

I love the staff! They are seriously awesome and always willing to help with anything I need! If your looking for a great apartment with good prices this is the place to live!

This place is great!!  All the staff is really great and helpful. They plan at least one or two activities during...

Paul

5.0
2016-05-03T18:24:44+00:00

Paul

This place is great!!  All the staff is really great and helpful. They plan at least one or two activities during the week for the residents and all the time think about them (I know because I always heard them planning the activity for the next week). The rooms are really well-taken care and each unit has its own washer and drier machines! This was a big plus. I only wanted to let you know how great this place is because I really enjoy living here for a year. I miss all their staff.
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